Ordering repeat prescriptions
Patients on Repeat Medication can order their medication in a number of ways:
Patient Access
- Online via Patient Access – Register at reception for online Patient Access and create an account online. (Please bring two forms of ID for verification – a photo ID for example a passport or driving licence and a utility bill showing current address).
- In person – Drop your repeat prescription slip into the box at the health centre.
- By post – Post your repeat prescription slip to the health centre.
Delivery service
Prescriptions can be delivered to your home if required however you must be at home to sign for them. Please contact the pharmacy for further details. Please ensure you state each time you order your medication if you require a delivery. The Delivery Service is operated in specific areas on specific days.
Medication reviews
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications. A reminder will be attached to your repeat medication slip when you are due for a review. Please take note of these.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
When will your prescription be ready?
| Received by the health centre before 5pm | Prescription ready |
| Monday | Thursday after 2pm |
| Tuesday | Friday after 2pm |
| Wednesday | Monday after 2pm |
| Thursday | Tuesday after 2pm |
| Friday | Wednesday after 2pm |
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 0123 445 6678
- fill in our medication query form.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.